Hubungan Kualitas Pelayanan Kesehatan dengan Tingkat Kepuasan Pasien Jamkesmas di Puskesmas Sedayu I Kabupaten Bantul

Abstract

Background : Jamkesmas (Public Health Insurance) patients as the customers who used health care service in puskesmas need a high-quality health service to cure the diseases they suffer from and to generate satisfaction with the health service they receive from the personnel of puskesmas. As we know, puskesmas is one form of comprehensive health service organizations encompassing health promotion, prevention, curing and recovery aspects for all people so that the society will get a high-quality and affordable health service. The preliminary study shows that there is a relationship between health service quality and the satisfaction level of Jamkesmas (Public Health Insurance) patient. The higher the quality of health service, the higher is the satisfaction level received by the Jamkesmas patient. The bad health service given by the health service provider will decrease the satisfaction level of Jamkesmas patients. This study aimed to find out and to analyze the relationship between health service quality and the satisfaction level of Jamkesmas patients in Puskesmas Sedayu I of Bantul Regency.

Methods : This study was an analytical observational research with cross-sectional approach. Thirty subjects of research selected using purposive quota sampling technique were the participants of Jamkesmas who had had them examined in Puskesmas Sedayu I of Bantul Regency and met the inclusion criteria. The data collection was carried out through direct interview with the patients using questionnaire. The data of research was analyzed using Chi Square test.

Results : This study showed that the Quality of Health Service was related significantly to the Satisfaction Level of Jamkesmas Patient (p = 0.003).

Conclusions : There was a statistically significant relationship between Health Service Quality and the Satisfaction Level of Jamkesmas patients of 52.80%.

Keywords:Jamkesmas, Service Quality, Satisfaction.